The Casebook contains a selection of the many advocacy cases worked on by both of our Services over the past couple of years, including during the Covid-19 pandemic. It is a source of information for anyone who wants to find out more about our work and its impact.
The Casebook provides an insight into how independent, professional advocacy can positively impact on people’s lives and protect their human rights. It illustrates the diverse range of people who access advocacy services in Ireland and the many issues covered by both NAS and the Patient Advocacy Service.
The case examples in this publication demonstrate how our Services help breach gaps in systems, ensure best practice across public services and promote positive systemic changes. They show how our advocacy work has a positive impact both for individuals and in communities across Ireland.NAS, which is funded by the Citizens Information Board (CIB), focuses on ensuring the rights of people with disabilities are upheld. We provide people with disabilities across Ireland with an independent, professional and free advocacy service that helps people to have their voices heard, make decisions and live their lives independently. The Patient Advocacy Service, which is commissioned by the Department of Health (DoH) and delivered by NAS, provides support to people who wish to make a complaint about their care in a public acute hospital, HSE-operated nursing home, or private nursing home.