Service Manager – Galway/Roscommon

CORE JOB REQUIREMENTS

Working in collaboration with the Clinical Manager, the Service Manager provides operational management across the Jigsaw Service, including:

Leadership

• Managing the planning processes ensuring the Jigsaw team have a clear vision for 1) clinical service delivery 2) youth mental health promotion and 3) youth participation
• Ensuring the Jigsaw service plan is aligned to regional and national Jigsaw priorities
• Ensuring that local strategy is translated into operational work plans
• Working collaboratively as part of the Jigsaw Leadership team and contributing to leadership meetings with regional colleagues
• Promoting a collaborative and compassionate culture in Jigsaw

Operational Management·

• Providing line management to the Youth and Community Engagement Worker, Service Administrator, Jigsaw Clinicians and Senior Jigsaw Clinicians.
• Supporting the performance and professional development of the Jigsaw team, including lead responsibility for the performance management and reviews of staff members.
• Overseeing the efficient operation of the service, including the system of scheduling appointments for young people.
• Engaging in ongoing evaluation and improvement in service performance including achievement of Key Performance Indicators and targets in line with national standards.
• Implementing financial procedures and managing the local Jigsaw budget.
• Working with the Clinical Manager to develop annual service plans for the service.
• Analysing and reporting on data from Jigsaw Data System to inform service delivery.
• Implementing the Jigsaw risk management policy.
• Holding local responsibility for, and working with the Jigsaw facilities department, ensuring that the service premises/facilities are in line with health and safety requirements and provide a welcoming, youth focused mental health service setting.

Relationship Building and Communications

• Developing and maintaining positive, productive and trusting relationships within the collaborative leadership and with the Clinical Manager
• Facilitating positive working relations among the team members in Jigsaw.
• Facilitating positive lines of communication with Jigsaw service colleagues as well as national, central and support teams, ensuring staff are aware of significant strategic and procedural developments.
• Taking a lead role in developing and sustaining co-operative and collaborative relationships with a range of key stakeholders from the statutory, voluntary and community sector.

Manage Youth Mental Health Service in the Community

• Working with the Clinical Manager to ensure Jigsaw is delivered in compliance with service delivery policies and procedures.
• Monitoring inward and outwards referral pathways and working with the Clinical Manager to develop strategies to promote service integration.
• Representing and promoting Jigsaw in community fora.
• Developing local fundraising strategies and ensuring Jigsaw is compliant with the Jigsaw fundraising policy.
• Acting as Complaints Officer within the local service
• Regularly reviewing and drawing learning from feedback from young people and parents/carers who have engaged with the service.

Managing Participatory Structures

• Overseeing the planning, implementation and evaluation of the Youth Advisory Panel Programme.
• Managing the planning and delivery of local community engagement structures, such as the Jigsaw Advisory Group.
• Planning (including risk assess), managing and evaluating local community events.

General

• Being flexible and willing to work evenings and occasional weekends, as required.

• Undertaking any other duties as determined by Jigsaw.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

Essential

• Five years’ management experience in health, youth work, social care, education or other not for profit sector service.
• A third level qualification (Bachelor’s Degree and/or equivalent) in a business, health (including mental health), community development, education, or social science related area.
• Three years’ experience managing a team in a human service delivery context.
• Experience of transformative leadership & change management.
• Experience developing operational plans, staff work plans, monitoring and reviewing cycles.
• Experience of planning, supporting implementation and evaluation of participatory structures.
• Experience of financial management, including budget development and analysis and implementing financial procedures.
• A proficient level of computer literacy and competence in MS office, Office 365, Microsoft Teams, Zoom and SharePoint.
• Strong interpersonal and communications skills with demonstrable experience building and maintaining relationships at various levels within a complex environment
• Ability to be agile and flexible with their management style and approach to their work
• Strong self-awareness, negotiation and conflict management skills.
• Strong Emotional Intelligence.

Desirable

• Experience leading the development and implementation of service plan.
• Strong data management and analysis skills.
• Experience implementing a service wide risk management policy.

• Experience managing facilities in a service delivery context.

• Experience working as part of a management team, steering group or cross-disciplinary team.

• Strong reflectivity and self-awareness, negotiation and conflict management skills.

• Knowledge of theory and policy underpinning youth and community participation.

• Experience managing wide ranging community events.

• Awareness of the policy context of Jigsaw.

• Experience managing community partnership projects.

• Experience generating unrestricted income, understanding of controls & best practice in fundraising.

• Full, clean driving licence.

• You will have a proficient level of computer literacy and are competent in MS office, Office 365, Microsoft Teams, Zoom and SharePoint.