Service Manager

Job Posted: 11th June 2024


Employers Details – Company/Organisation Name: YAP Ireland

Contact Person: Eric Kelly

Phone: 0872289988



Job Details


Job Title: Service Manager

Job Location: Dublin

Responsibilities include:

The Service Manager is responsible for the overall delivery of high quality services for a geographical region, direct line management for a team of team leaders and the strategic development of YAP Ireland. This includes overall management responsibility for delivery of high quality services to young people and families, staff management, budget management, training and development, quality assurance, service development, liaison with funders and membership of the Senior Management Team.

Specific Tasks include:

1. To ensure that all services provided to clients and their families are of a high quality with a focus on outcomes in line with the YAP Model.

2. To plan services year to year and lead their delivery operating within the context of the organisation’s strategic plan and resources.

3. To play an active role in the Senior Management Team contributing to decision making to ensure the efficient and effective management of the organisation.

4. To lead the staff in the delivery of YAP Ireland strategy working to the vision, mission, objectives and values of YAP Ireland.

5. To make informed proposals regarding Service development and delivery based on the analysis of need, trends, policy, funding, resources and alignment with the strategic plan.

6. To identify strategic development opportunities working in cooperation with colleagues.

7. Build and maintain strong working relationships with referral, partner and wider agencies, promoting the ethos of YAP Ireland and services provided.

8. To ensure that management information and quality assurance systems are developed and implemented.

9. Ensure that child protection referrals, complaints, incidents, health and safety issues etc are dealt with in a timely and professional manner consistent with YAP Ireland Policies and Procedures and Children’s First Guidelines.

10. Manage the services within budget parameters and ensure compliance with financial procedures.

11. Ensure the timely submission of all administrative, fiscal and data base information as requested and all reports and documents that are required to be submitted by referring authorities, contracts and YAP Ireland.

12. Ensure that recruitment, training and staff development are provided to a high standard in line with YAP Policies and Procedures.

13. To implement the fundraising and communication strategies of YAP Ireland and promote the strengths based, outcomes focused ethos of the organisation internally, to funders and the public.

14. Contribute to and implement the participation strategy of YAP Ireland ensuring that the voices of young people, families and other stakeholders are an integral part of the service.

15. Ensure that YAP Policies and Procedures are adhered to by all staff and advocates.

16. Adhere to all YAP Ireland Policies and Procedures and Code of Conduct

17. Perform other duties as assigned by the Director of Services and CEO.


· Essential:

· A minimum of three years’ management/supervisory experience of direct service delivery to children, young people and families.

· Three years’ experience in direct work with children, young people and families in a child-centred way.

· Experience of managing Child Protection Work

· Experience of at least one year in operating budgets and management of reporting requirements including HR, statistical reports, quality assurance etc.,

· One year’s experience of developing and setting up services.

· Demonstrated excellent communications skills, both oral and written, including computer proficiency in use of Word, Outlook, Powerpoint, Excel etc.




· Candidates should possess a Degree in the social care field e.g. Youth Work, Child Care, Psychology, Child Psychology, Social Work, Social Science or Social Care



· Recognised Management training.


Salary: A competitive salary of €57,325.68 per annum


· Employer contribution to PRSA

· A huge amount of flexibility and work / life balance – YAP Ireland operates a remote / hybrid working policy

· An opportunity to make a difference in your community and society as a whole

· The opportunity to join a growing, dynamic and forward-thinking organisation

· The opportunity for self-development through our employee training assistance programmes

· 20 days annual leave plus additional service leave days to a max of 30 days


Any Other Information: If you wish to discuss the post further, please contact Director of Services, Laura Walsh on 087 1254894.

*Closing Date: Closing date for receipt of application forms is: Sunday 23rd June 2024

Interviews will take place on: Thursday 27th June 2024 and Friday 28th June 2024


*How to Apply/Contact Details: To apply for this position, go to Apply Here


Only completed applications will be accepted, CV’s will NOT be accepted.


For further information and Job Description and Person Specification please See here

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